"It ain't what you don't know that gets you into
trouble.
It's what you know for sure that just ain't so."
-- Mark Twain
When does change result in improvement
and how would you know?
Reducing variation is the key to quality. Successthrough application of the
Quality technology provides a roadmap for developing a knowledge of variation that will help
you determine if things are getting better, worse or staying about the same.
